最新外贸英文书信ppt课件.ppt
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1、 Claim An OverviewMain points:A demand by an insured party(投保的一方) on the insurer(保险商) for payment under an insurance policy.Unit 11 ClaimLesson 58Exporters Reply to the ComplaintDear Sirs,Thank you for your letter of 18th enclosing accounts sales for the last two consignments and your draft for 3.87
2、2 the amount of which we have credited to your account.I am very surprised that you should complain about the quality of the worsted cloth. Because of your earlier complaints I made it my business to inspect this cloth personally before it was packed and satisfied myself after most careful examinati
3、on that it exactly matched your sample in both weight and quality. As for the difference in shades, the cloth is specially dyed to your sample and any difference there may be is so slight that no dyer would guarantee a closer match.We have again compared your sample piece with reference sample of th
4、e worsted clothe supplied and find the qualities are identical. This has been confirmed by the manufacturer, who assures us that both were taken from his stock of the same grade.I think it only fair to tell you that yours are the only complaints we have received, and as there have been a number of t
5、hem recently we cannot help feeling that some of your customers are complaining with the sole aim of obtaining an allowance. From now on we shall not accept any reduction in price invoiced to you and if you cannot dispose of your materials on the terms which our other agents in your country find sat
6、isfactory, then I am afraid further business between us will no longer be financially worthwhile.I very much regret having to write to your in this way, but hope you will understand when I explain that we conduct our business on very narrow profit margins, which we cannot reduce.Yours faithfully,Uni
7、t 11 ClaimLesson 59A Claim for Short weightDear Sirs,Re: Contract CF6543 for 1000 M/T chemical FertilizerFurther to our telex dated 26th August reading: “CHEMICAL FERTILIZER SSFENGCHING 36BAGS FOUND BROKEN MATERIAL IRRETRIEVABLY LOST SHORTAGE ESTIMATED 1800LBS AWAITING SURVEY REPORT”We have just rec
8、eived the Survey Report from the Shanghai Commodity Inspection Bureau evidencing the short weight of 1800 lbs. A thorough examination showed that the broken bags were due to improper packing, for which the suppliers should be definitely responsible.On the basis of the SCIB s Survey Report, we hereby
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