培训效果评估英文版.ppt
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1、培训效果评估英文版培训效果评估英文版Training ProcessnNeeds AnalysisnDesignnDeliverynEvaluation2Four Evaluation LevelsnReactionHow do participants feel about the program?nLearningTo what extent did the participants increase knowledge,improve skills,and/or change attitude?nBehaviorTo what extent did their job behavior
2、change?nResultsWhat final results occurred?(Quantity,quality,safety,sales,costs,profits,ROI)3Level One:ReactionWhat is evaluated?nContentnTrainernMethodologynMaterialnFacilitiesnLogisticsnRegistration4Example QuestionsnProbability you will use ideas from this session in your worknContent relevance t
3、o my jobnPractical examples and experiencenSpeakers knowledge of subject areanSpeakers presentation/facilitation skillsnSpeakers ability to respond to questionsnGroup participation5Level One:ReactionWhat is evaluated?nOverall6Example QuestionsnWhat did you like most about the program?nWhat did you l
4、ike least about the program?nIn what ways could this program be improved?nWould you recommend this course to others who are interested in the subject?nWhich of the following features were important in your decision to attend?Rank in order of importance)7Level One:ReactionHow to evaluate?nQuestionnai
5、resnInterviewnFocus GroupnPhone survey8Level One:ReactionQuestionnaire:scalesnExcellentWellFairPoornExcellentVery GoodGoodFairPoornStrongly Agree Disagree 7 6 5 4 32 1nHigh Low109 87 6 5 4 32 1 9Level One:ReactionAdvantagesnEasy to executenParticipants are freenSome relationship to on job performanc
6、eIssuesnPurely subjectiveHalo effect(smile sheet)Horn effectCentral tendencynTime pressure10Level One:ReactionTip 1:highlight purpose,solicit cooperationnTo determine the degree that the seminar met your needs,we would like you to give us your honest opinionnTo make our future sessions as meaningful
7、 as possible,we would appreciate your candid evaluation of this program.nYour comments will be used to improve future offerings of this seminar.11Level One:ReactionTip 2:Encourage commentsComments are more accurate than scoresTip 3:Set up baseline scoresHistorical dataBenchmarking dataPilot group da
8、ta(Formative evaluation)Tip 4:Combine questionnaires,interviews,focus groupsTip 5:instant feedback for multi subject courses12Level Two:LearningHow to evaluate?nTestnDemonstrationnPresentationnDiscussionnRole Play13Level Two:LearningAdvantagesnPressure to participantsnPressure to trainernFirst step
9、to change behaviorIssuesnTensionnReliabilitynCreditabilitynDifficultynDifferentiationnNot the best indicator for on job change14Level Two:LearningTip 1:Fully utilize testnTest is good to evaluate knowledge based trainingFunctional skillsNew Employee OrientationSupervisor ABCnBe serious about test re
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