连锁中档品牌酒店前厅部前台接待收银员绩效考核操作流程资料 锦江之星 前台常用英语P23.ppt
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1、 电话收费项目电话收费项目 The Items of Telephone Charge国际长途 IDD国内长途 DDD市内电话 Local call声讯电话 Information call1电话收费标准电话收费标准Telephone Charge国际长途 IDD:0.88元/6秒 0.88 yuan per 6 seconds港澳台 Hongkong、Macau、Taiwan 0.22元/6秒 0.22 yuan per 6 seconds国内长途 DDD 0.077元/6秒 0.077 yuan per 6 seconds市内电话 Local call:首3分钟0.22元,以后每1分钟0.
2、11元。the first 3 minutes 0.22 yuan,then 0.11 yuan per minute声讯电话 Information call 1-2元/分钟 1.00-2.00 yuan per minute 注注:电话收费项目和价格由各连锁店自行确认修改,并须符合当地政府部门和电电话收费项目和价格由各连锁店自行确认修改,并须符合当地政府部门和电信的规定信的规定2入住(Check in)请问您有预订吗?Do you have a reservation,please?请出示您的护照。May I have your passport for a moment to make
3、a copy please?请问您预住几天?How long will you be staying here?请问您付现金还是信用卡?How would you like to pay,in cash or by credit card?3入住(Check in)请您先付400元预付金,其中您的房费为199元/天,其余部分作为预付金,您可以在餐厅签单和使用我们的电话。We take prepayment now at check in,Please pay 400 yuan as an advance deposit,of which 199 yuan is for your room ch
4、arge of one night and the rest of it is as advance payment.You may sign the bill in the hotel dining-room and make calls in your room.Any amount left will be returned to you at check out.4入住(Check in)请出示您的信用卡,我将在您的信用卡里做400元预授权,这笔钱暂时通过银行冻结,结帐时需要您再次出示信用卡,我们将在您的预授款里根据您的实际消费做离线交易。May I have your credit
5、card please?We will book a pre-authorization of 400 yuan on your credit card as an advance deposit.This amount of money will be temporarily frozen by the bank.When you check out,please show us your credit card again.We will make the pre-authorization completion of your credit card and take the amoun
6、t of your deposit out of the hotel bill.5入住(Check in)请您在银行POS签购单上签名,以确认400元预授权。Would you please sign your name on the printed slip from the bank to confirm the pre-authorization of 400 yuan?您的退房时间为明天中午12:00之前。Your check-out time should be before12:00 tomorrow.如有贵重物品请寄存在总台保险箱。Valuables may be deposit
7、ed free of charge in a safety deposit box at the Reception desk.6退房(Check out)请出示您的房卡和预付金收据。Would you please show us your room key card and the deposit receipt?您一共消费199元,我为您做了预授完成,请您在这张POS签购单签字确认。Your hotel bill totals 199 yuan.As I have made your pre-authorization completion,would you please sign y
8、our name on the printed slip?7退房(Check out)请您输入密码。Please input your password.请您在结帐单上签字确认。Would you please sign the bill?您一共消费100元,您的预付金是400元,找您300元。Your hotel bill comes to 100 yuan.As you have already paid a deposit of 400 yuan,you will be given back 300 yuan.Would you like to check it?8退房(Check ou
9、t)预付金收据遗失(missing the deposit receipt):请您在帐单上注明“预付金收据丢失”,并签名。Would you please write down the words“My deposit receipt is missing”and sign your name right here?请问您下一站将去哪个城市,我们可以为您预订下一站房间。Would you please tell us your next destination,can we reserve a room in advance?这是订房中心的名片,如果下次您入住,可以提前打电话预订,我们会为您保
10、留房间。This is our call center card,if you want to stay again,please reserve room in advance,we will keep the room for you.9退房(Check out)我们的住宿计费是从早晨8点开始,到第二天中午12点作为一天。One full days charge is from 8:00 am to 12:00pm next day.You may check in at anytime during this 24 hours.But you must check out by noon
11、.10退房(Check out)您的退房时间应该是中午12点,12:0018:00之间退房需要加收您半天的房费;18点之后退房将收您一天的房费,也就是和第二天12点退房收相同的费用。The check-out time is12:00 at noon.Please be informed that a half days rent is charged against a room not vacated between 12:00 noon and 18:00 p.m and rooms not vacated after 18:00 p.m.are charged for one extr
12、a night.11房型介绍(Room type introduction)我们有商务房,房间内是一张1.8米宽的大床,219元/天。标准间是一大一小床,199元/天,适合三口之家,都提供免费宽带上网服务,请问您需要哪一种房型?We have a business room with a queen-size bed.The room rate is 219 yuan per night.We have a standard room with two beds,one is large and the other is small,which is suitable for a family
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